CONTACT INFORMATION

Trustee

Towers Watson Superannuation Pty Ltd (ABN 56 098 527 256, AFSL 236049)

L4, 555 Bourke Street

Melbourne VIC 3000

 

Fund Administrator

Heidelberg Australia Superannuation Fund

PO Box 1442

Parramatta NSW 2124

 

Phone: 1800 127 953

Email: heidelbergsuperadmin@linksuper.com

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SUPERANNUATION ENQUIRY

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If you have an enquiry about the Fund or your benefits, please use this email link  heidelbergsuperadmin@linksuper.com.    The Fund Administrator will contact you to verify your enquiry.  

 

If you have a complaint in relation to the Fund, please complete an Enquiry and Complaint Form which can be found under the Forms tab.  The Fund has an established procedure in which the Trustee reviews enquiries and complaints . The Trustee will respond to you within 90 days.  If you are not satisfied with the Trustee's handling of your complaint, you can contact the Australian Financial Complaints Authority (AFCA). AFCA is an independent body set up by the Federal Government to deal with enquiries or complaints (other than in relation to privacy issues) where the Trustee has not dealt with your matter to your satisfaction.

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