Towers Watson Superannuation Pty Ltd (ABN 56 098 527 256, AFSL 236049)
L4, 555 Bourke Street
Melbourne VIC 3000
Heidelberg Australia Superannuation Fund
PO Box 1442
Parramatta NSW 2124
Phone: 1800 127 953
If you have an enquiry about the Fund or your benefits, please use this email link firstname.lastname@example.org. The Fund Administrator will contact you to verify your enquiry.
If you have a complaint in relation to the Fund, please complete an Enquiry and Complaint Form which can be found under the Forms tab. The Fund has an established procedure in which the Trustee reviews enquiries and complaints . The Trustee will respond to you within 90 days. If you are not satisfied with the Trustee's handling of your complaint, you can contact the Australian Financial Complaints Authority (AFCA). AFCA is an independent body set up by the Federal Government to deal with enquiries or complaints (other than in relation to privacy issues) where the Trustee has not dealt with your matter to your satisfaction.